starjili Privacy Policy

1 Who We Are (Data Controller)

starjili operates the online gaming platform accessible at starjili.net ("Platform"). For the purposes of this Privacy Policy, starjili acts as the data controller in respect of personal information collected from registered users and platform visitors. References to "starjili," "we," "us," or "our" throughout this Policy refer to the starjili platform operator.

If you have any questions or concerns about how your personal data is handled, or wish to exercise any of your data rights, please contact our Data Privacy Officer at [email protected].

2 Personal Data We Collect

2.1 Registration Data

When you create a starjili account, we collect the following information:

• Full legal name;
• Date of birth (to verify you meet the 21+ age requirement);
• Email address;
• Philippine mobile number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your identity before processing withdrawals, starjili may collect:

• Government-issued ID documents (PhilSys, passport, driver's licence, UMID, SSS or PhilHealth ID);
• A selfie photograph taken at the time of KYC submission;
• Proof of address documentation (utility bills, bank statements).

2.3 Financial and Transaction Data

When you make deposits or withdrawals, starjili records transaction amounts, timestamps, payment method identifiers (e.g., GCash reference numbers, bank account details where required for verification), and your account balance history.

2.4 Usage and Technical Data

starjili automatically collects technical data when you access the Platform, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and navigation paths;
• Game history, wagering activity, and session durations.

2.5 Communications Data

If you contact starjili support, we retain records of those communications — including live chat transcripts, emails, and call recordings where applicable — for quality assurance, training, and dispute resolution purposes.

3 How We Use Your Personal Data

starjili uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your starjili account, including processing login requests, managing session security, and enforcing account policies;
• Service Delivery: To provide you with access to all starjili games, process deposits and withdrawals, credit bonuses, and calculate Rewards tier progression;
• Identity Verification: To verify your age (21+ requirement) and identity in compliance with applicable anti-money laundering and responsible gaming obligations;
• Fraud Prevention and Security: To detect and investigate suspicious activity, prevent multi-accounting, and protect the integrity of the Platform against fraud and abuse;
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and, where appropriate, to contact players or apply protective measures as provided under our Responsible Gaming programme;
• Customer Support: To respond to your enquiries, resolve disputes, and process complaints;
• Legal Compliance: To meet obligations under applicable laws, including anti-money laundering reporting requirements and regulatory enquiries;
• Platform Improvement: To analyse usage patterns and improve the Platform's performance, user experience, and game selection;
• Marketing Communications: To send you promotional offers, bonus notifications, and updates — only where you have not opted out of such communications.

4 Legal Basis for Processing

starjili processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, and game access;
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and regulatory reporting;
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights;
• Consent: For marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw this consent at any time.

5 Data Sharing and Third-Party Disclosure

starjili does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Game Providers: Your account identifier and session tokens are shared with licensed game providers (e.g., JILI Games, PG Soft, Evolution Gaming, Pragmatic Play) to the extent necessary to deliver their games within the starjili Platform. These providers are contractually prohibited from using your data for any other purpose;
• Payment Processors: Transaction data is shared with payment service providers (including GCash/GXI, Maya/Voyager Innovations, relevant banks) to process deposits and withdrawals;
• Identity Verification Services: KYC documentation may be processed by third-party identity verification service providers under data processing agreements;
• Regulatory and Law Enforcement Authorities: starjili will disclose personal data to competent authorities, including the Philippine National Police, Anti-Money Laundering Council (AMLC), or other regulatory bodies, where required by law or valid legal process;
• Business Transfers: In the event of a merger, acquisition, or asset sale involving starjili, your data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

6 Payment Data and Financial Information

starjili integrates with GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph for payment processing. starjili does not store full payment credentials (e.g., complete bank account numbers, GCash PINs, or card numbers) on its own servers. Payment data is handled directly by the respective payment service provider through their own secure, PCI-DSS-compliant or equivalent infrastructure.

starjili retains records of transaction amounts, timestamps, and payment method references (e.g., GCash reference numbers) for financial reconciliation, dispute resolution, and regulatory compliance purposes.

7 Cookies and Tracking Technologies

7.1 What We Use Cookies For

starjili uses cookies and similar tracking technologies for the following purposes:

• Essential Cookies: Required for platform functionality — session management, login persistence, and security features. Cannot be disabled without affecting platform operation;
• Analytics Cookies: Used to understand how players navigate and use the Platform, which games are most played, and where technical issues occur. Data is aggregated and anonymised;
• Preference Cookies: Store your language, display, and notification preferences across sessions;
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content. You may opt out of marketing cookies at any time via your account settings.

7.2 Managing Cookies

You may manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the starjili Platform. Disabling analytics or marketing cookies will not affect your access to games or account features.

8 Data Retention

starjili retains your personal data for the following periods:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, to comply with applicable anti-money laundering and financial record-keeping requirements;
• KYC Documents: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later;
• Transaction Records: Retained for 7 years to satisfy financial regulatory obligations;
• Support Communications: Retained for 2 years following resolution of the relevant support interaction;
• Marketing Consent Records: Retained for the duration of your account plus 2 years to demonstrate compliance with consent requirements.

After applicable retention periods expire, personal data is securely deleted or irreversibly anonymised.

9 Your Data Rights

You have the following rights in respect of personal data starjili holds about you:

• Right of Access: You may request a copy of the personal data starjili holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations (e.g., we cannot delete transaction records during the legally required retention period);
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances;
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to us;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact [email protected]. We will respond within 30 days. Identity verification may be required before processing your request.

10 Data Security

starjili implements industry-standard technical and organisational security measures to protect your personal data, including:

• TLS 1.3 encryption for all data transmitted between your device and starjili's servers;
• Encryption of sensitive data fields (including passwords, which are hashed using bcrypt) at rest;
• Access controls limiting staff access to personal data to those with a legitimate operational need;
• Two-factor authentication options for all player accounts;
• Regular security assessments and penetration testing of the Platform;
• Automatic session expiry after 30 minutes of inactivity.

Despite these measures, no internet transmission or electronic storage system is entirely secure. In the event of a data breach that is likely to result in a risk to your rights, starjili will notify you and any relevant regulatory authority as required by applicable law.

11 Minors and Age Restriction

If starjili discovers that an account has been registered by or on behalf of a person under 21 years of age, the account will be immediately suspended, all associated balances forfeited, and personal data relating to the underage user will be deleted as promptly as possible consistent with applicable legal obligations. If you believe a minor has registered a starjili account, please notify us immediately at [email protected].

12 Changes to This Privacy Policy

starjili reserves the right to update this Privacy Policy at any time. The revised Policy will be published on this page with an updated "Last Updated" date. For material changes — those that significantly affect your rights or how your data is used — starjili will notify registered players by email or in-platform notification at least 7 days before the changes take effect. Continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the amendments, you may close your account and request withdrawal of your balance.

13 Contact & Data Privacy Officer

For any privacy-related enquiries, data access requests, or concerns about how starjili handles your personal information, please contact:

• Email: [email protected]
• Live Chat: Available 24/7 via the starjili platform after login
• Response Time: Privacy enquiries acknowledged within 2 business days; substantive responses within 30 days

For responsible gaming support, self-exclusion, or deposit limit requests, please visit our Responsible Gaming page.