starjili Frequently Asked Questions

To register a starjili account, click the sign-up button on the homepage and fill in your full legal name, date of birth, email address, and Philippine mobile number. You'll receive an OTP via SMS to verify your number. The entire registration process takes under two minutes. Note that you must be at least 21 years old to create a starjili account — this is a strict requirement, not just a tick box.

starjili accepts the following Philippine government-issued IDs for identity verification: PhilSys National ID, Philippine passport, driver's licence, UMID, SSS ID, and PhilHealth ID. You'll also need to upload a clear selfie taken at the time of submission. KYC is required before your first withdrawal is processed. Submissions are reviewed within 24 hours on business days.

No. Each player is permitted only one starjili account. Creating multiple accounts — even under different email addresses or mobile numbers — is a serious violation of starjili's Terms and Conditions. If multi-accounting is detected, all associated accounts will be suspended and balances forfeited. If you've lost access to your existing account, contact support instead of registering a new one.

On the starjili login page, click "Forgot Password" and enter the mobile number or email linked to your account. You'll receive a reset OTP via SMS or an email with a reset link. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact starjili support via live chat with your ID ready for manual verification.

To permanently close your starjili account, contact support via live chat or email at [email protected]. Before closure, starjili will process a withdrawal of any remaining Main Balance to your verified payment method. Note that account closure requires completion of any outstanding KYC requirements. If you're closing your account due to gambling-related concerns, we strongly recommend using the self-exclusion tool instead — this also prevents re-registration.

starjili hosts over 2,000 games including a massive library of slot titles from leading providers popular with Filipino players — JILI Games, PG Soft, Pragmatic Play, Hacksaw Gaming, and more. Popular titles include JILI's Money Coming, Fortune Gems, and Crazy 777, alongside PG Soft's Mahjong Ways and Pragmatic Play's Gates of Olympus. New slots are added regularly. Browse the full catalogue under the Slot section on starjili.

Yes. Every slot and virtual table game on starjili uses a certified Random Number Generator (RNG) — meaning each spin, card deal, or dice roll is statistically independent and cannot be predicted or manipulated. RNG systems used by starjili's game providers are independently audited by accredited testing labs. starjili publishes RTP (Return to Player) percentages for all games within each game's information panel.

Absolutely. starjili is fully optimised for mobile browsers on Android and iOS — no app download is required, though one may be available depending on your region. Access starjili through your phone's browser (Chrome or Safari work best), log in, and you have the full game library at your fingertips. The mobile interface is designed for Filipino players who primarily game on smartphones rather than desktop computers.

starjili's live casino section — accessible via starjili Casino — features real dealers streamed in HD from professional studios. Available live games include Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and game show titles like Crazy Time and Lightning Roulette from Evolution Gaming. Bets are placed in PHP and results are determined by physical cards, wheels, or dice — not an RNG.

Yes. starjili includes a sports betting section covering major events Filipino bettors follow closely — PBA basketball, NBA, international football, UFC, boxing, and more. Odds are displayed in decimal format with PHP stakes. Live in-play betting is available for major events. Check the Sports section after logging in for current fixtures, live odds, and available markets.

The minimum age to register and play on starjili is 21 years old. This reflects the minimum legal gambling age applicable in the Philippines under relevant regulatory guidance. starjili enforces this strictly through date-of-birth collection at registration and government ID verification during KYC. Any account found to be operated by someone under 21 is immediately suspended and all associated funds forfeited.

You can request self-exclusion directly from the Responsible Gaming section in your starjili account settings, or by contacting the 24/7 support team via live chat. Self-exclusion is available for 30 days, 90 days, 6 months, 1 year, or permanently. During an exclusion period, your account is locked, you cannot deposit or bet, and starjili will not send you promotional messages. Permanent self-exclusion is irrevocable. Visit our Responsible Gaming page for full details.

Yes. starjili lets you set daily, weekly, or monthly PHP deposit limits from your account dashboard under Responsible Gaming. Limit reductions take effect immediately. Limit increases require a 7-day waiting period before taking effect — this cooling-off period is intentional and designed to prevent impulsive increases during a session. You can set limits as low as ₱100 per day if you want tight control over your gambling spending.

starjili uses TLS 1.3 encryption for all data in transit and encrypts sensitive stored data (passwords are hashed with bcrypt). starjili does not store your GCash PIN, Maya PIN, or full bank credentials — payment processing happens within each provider's own secure infrastructure. Two-factor authentication (SMS OTP and Google Authenticator) is available for all accounts. For full details on how starjili handles your data, read our Privacy Policy.

If you're concerned about your gambling habits, the first step is to use starjili's built-in tools: set a deposit limit, activate a cooling-off period, or request self-exclusion via the Responsible Gaming section or by contacting support at [email protected]. You don't need to wait until the situation is serious. starjili's support team is trained to handle these requests with care and without judgment. Our Responsible Gaming page also includes a self-assessment tool and guidance aligned with PAGCOR's responsible gaming standards.